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What is a PO Exception
A Purchase Order (PO) exception occurs when there are discrepancies between your original order and what DigiKey can fulfill. Understanding the terminology in this document is crucial in resolving these exceptions efficiently.
Below you will find an interactive PO exception example with key terms highlighted. Hover over each callout to see detailed explanations and understand what each field means for your order.
Interactive PO Exception Example
Hover over the numbered callouts to learn about each field.
1Estimated Release Date
The expected date this item will be ready or shipped
2Line Item
A single product or entry listed in your order
3Ordered
The total quantity requested
4Available Qty
The number of units currently in stock
5Backordered Qty
The number of units not yet in stock and scheduled for later delivery
6Item Description
Additional information or special instructions for this item
7Cust PO Line Item
Customers have the option to assign their own internal line item numbers for each part.
8Unit Price
The cost per individual item
9HTSUS Code
The Harmonized Tariff Schedule of the United States (HTSUS) code classifies imported goods for customs and duty purposes. This code is required to determine applicable tariffs, taxes, and regulatory requirements. Please review for accuracy, as incorrect or missing HTSUS codes may cause shipping delays or customs exceptions
10Tariff Charge
A tariff is an additional duty applied to certain imported goods based on U.S. trade enforcement actions, which may impact the total cost and require acknowledgment before processing a PO exception order.
11Scheduled Amount
The quantity planned for fulfillment or delivery
12Detail Notes (DNOs)
This section highlights any discrepancies identified within the line notes of the item details. Issues found here may directly impact order accuracy and will require your attention. Examples include pricing discrepancies, missing or invalid part numbers, and other irregularities that need to be reviewed and resolved
13General Notes (GNOs)
General notes found at the bottom of a PO Exception
Key Terminology
The expected date this item will be ready or shipped
A single product or entry listed in your order
The total quantity requested
The number of units currently in stock
The number of units not yet in stock and scheduled for later delivery
Additional information or special instructions for this item
Customers have the option to assign their own internal line item numbers for each part.
The cost per individual item
The Harmonized Tariff Schedule of the United States (HTSUS) code classifies imported goods for customs and duty purposes. This code is required to determine applicable tariffs, taxes, and regulatory requirements. Please review for accuracy, as incorrect or missing HTSUS codes may cause shipping delays or customs exceptions
A tariff is an additional duty applied to certain imported goods based on U.S. trade enforcement actions, which may impact the total cost and require acknowledgment before processing a PO exception order.
The quantity planned for fulfillment or delivery
This section highlights any discrepancies identified within the line notes of the item details. Issues found here may directly impact order accuracy and will require your attention. Examples include pricing discrepancies, missing or invalid part numbers, and other irregularities that need to be reviewed and resolved
General notes found at the bottom of a PO Exception
Quick Action Checklist
When stock is low:
- Review backorder lead time
- Consider partial shipment
- Search for alternative parts
- Contact DigiKey for options
Before Accepting:
- Verify all part numbers
- Check pricing vs. budget
- Confirm lead times work
- Review customer reference
Common Exceptions:
- Insufficient stock
- Extended lead times
- Price changes
- Discounted parts
Additional Resources
How to Read a DigiKey Quote
Terminology and Abbreviations used on DigiKey's Quotes
Backorder Process
When a normally stocked product isn’t available, your order is then placed on backorder, learn more about DigiKey’s backorder process.
Where has my cart gone?
How to find your cart in myDigiKey
Find an Invoice in myDIGIKEY
How to download a PDF for a processed sales order
Order Acknowledgement Receipt
When to expect an order acknowledgement
Build and Maintain a Bill of Materials
Leverage our myLists tool for all your BOM needs
Product Lead-Time
Find product lead-time prior to purchase
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