THIEF RIVER FALLS, Minnesota, USA - March 2, 2012
New feature allows Mexico customers to interact with Digi-Key reps in real time online
Electronic components distributor Digi-Key Corporation, recognized by design engineers as having the industry's largest selection of electronic components available for immediate shipment, today announced the Live Chat feature is now available on its Mexico website, www.digikey.com.au.
Digi-Key's Live Chat feature allows customers to interact with Digi-Key Sales, Customer Service, and Technical Support teams 24 hours per day, 365 days per year.
"Our ability to provide service to our customers on their timeline, when it's most convenient for them is one of the aspects of Digi-Key's overall commitment to quality and excellence," said Tony Harris, Digi-Key's CMO. "Our launch of the Mexico website in November 2011 was a direct response to Digi-Key's phenomenal sales growth of 98 percent in Mexico over the past two years. Adding the Live Chat feature is one more way Digi-Key provides the best service possible to our global customers."
Customers can contact Digi-Key's Sales, Customer Service, and Technical Support teams via phone, e-mail, or live web chat to place orders, track orders, or get part information.
The Digi-Key Sales Support team provides help with placing orders and answering questions about previously placed orders. The Digi-Key Customer Service Support team provides information regarding order status, order discrepancies, RMA, and more. The Digi-Key Technical Support team provides part information including technical specifications, applications, cross references, and more.
As the leading integrated Internet-based distributor of electronic components, information about and inventory of millions of products is accessible to customers around the globe, with all products shipped from Digi-Key's single, North American location. The company's integrated business model provides product and support information online to help put engineers and procurement professionals in control as they solve tough product development challenges.
About Digi-Key Corporation
Digi-Key Corporation, based in Thief River Falls, Minn., is a global, full-service provider of both prototype/design and production quantities of electronic components, offering more than three million products from over 650 quality name-brand manufacturers. With over one million products in stock and an impressive selection of online resources, Digi-Key is committed to stocking the broadest range of electronic components in the industry and providing the best service possible to its customers. Additional information and access to Digi-Key's broad product offering is available on the Digi-Key website.