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Frequently Asked Questions

 

No, under “My Profile” select Edit Profile and click “Edit” to change your email address.

You can learn more about how to use the BOM Manager in this video: BOM Manager Tutorial

You might be searching using the “search within results” functionality which will only search the active search results. Click on the search bar in the header of the website and try your search again.

Digi-Key’s Linecard with our manufacturers and their products we distribute can be found by visiting the Supplier Centers

Registered users get exclusive access to Digi-Key’s best tools like BOM manager, Order history, Scheme-it, and many more. Learn more about the benefits of registering: Why Register

Digi-Key’s Linecard with our manufacturers and their products we distribute can be found by visiting the Supplier Centers

Registered users get exclusive access to Digi-Key’s best tools like BOM manager, Order history, Scheme-it, and many more. Learn more about the benefits of registering: Why Register

Not at this time. However, if you are a registered user, you can create a quote with the BOM Manager tool.

Begin by logging into My Digi-Key. In the Cart Tools on the shopping cart, click the Add Quote link. This will allow you to enter a quote number or search for an existing quote. (Not registered? Go here to create your My Digi-Key account.)

No, under “My Profile” select Edit Profile and click “Edit” to change your email address.

This is stock that is available at the supplier which may be available to Digi-Key upon receipt of order.

There are multiple channels available for you to place your order:

  • Online at www.digikey.com.au
  • Telephone: 1800 285 719 or 001 218 681 7979
  • Fax: 001 218 681 3380

Standard Mail:

Digi-Key Electronics
P.O. Box 52
7500 AB Enschede, Netherlands

 

International customers, please see International Orders for additional information

Digi-Key Electronics ships via multiple couriers including FedEx, UPS, USPS and DHL International. Domestic options and estimated rates can be found by visiting the Shipping Cost Estimator. For International options and rates visit International Shipping Rates.

Digi-Key's warehouse is open and staffed Monday through Friday 7:30 a.m. to 9:00 p.m. Central Time (US), subject to holidays. Orders are shipped only on these business days. Orders and correspondence received on Saturday and Sunday will ordinarily be addressed/shipped on the following Monday and included in that day's business. Digi-Key's Cut-off times for Same-Day Shipment *, Monday - Friday, are as follows:

  • Orders entered by 4:45 p.m. CT - All DHL options
  • Orders entered by 3:00 p.m. CT - USPS Priority Mail Express
    (all other USPS options next business day shipment)
  • Orders entered by 8:00 p.m. CT - All FedEx air and surface options
  • Orders entered by 8:00 p.m. CT - All UPS air and surface options

After logging into My Digi-Key, find the order number you’d like to duplicate and select it. Scroll to the bottom of the Review Order page and click “Duplicate Order”.

Standard Mail:

Digi-Key Electronics
P.O. Box 52
7500 AB Enschede, Netherlands

Knowing your customer number can help us serve you better by understanding your technical needs like your inquiry history and contact information.

Keeping a record of your technical reference number can mean a faster resolution time for your requests. It gives access to the technician’s notes in case there are further questions or comments about the interaction with Applications Engineering.

We are happy to help you with custom orders! Just send your request to custom.orders@digikey.com for custom ribbon cable assemblies.

Again just contact us with your needs by emailing custom.orders@digikey.com.

Once on the product page, scroll down to the ‘Products Attributes’ table. This table allows you to select the attributes that you want to keep before searching for other options. Once the attributes are selected, click ‘Search’ at the bottom of the table to begin the search again.

Once on a web page screen that you want to share; click on the ‘Share’ button in the upper right hand corner of the page. Another box will open up that will allow you share the link to several multimedia sites, and also gives you a short link that can be copied and pasted into an e-mail or browser.

When a connector housing is chosen, scroll down the product page of the housing to the Associated Products section. Click on ‘View More’, filters will come up to narrow down options for Packaging, Wire Gauge, and Contact finish.

Yes, choose the type of product; there is a ‘Download Table’ button just below the drop down boxes on the right hand side of the screen. This will enable you to save the table to an Excel Spreadsheet to be able to sort and search parameters while offline.

You can learn more about how to use the BOM Manager in this video: BOM Manager Tutorial

For more information and a short tutorial on how to use Scheme-It, visit Scheme-It and scroll down to the “Frequently Asked Questions” section at the bottom of the page.

Send your sales tax form here: salestax@digikey.com. Please reference your customer number if possible.

Fill out the application found here: Account Application

The error is a simple connection error. First try a “Hard Refresh” by pressing Ctrl+F5. If that does not work, clear your browser’s cache and cookies, then close windows, and try accessing our site again.

Try clearing your browser’s cache and cookies, then close windows, and try accessing our site again.

If you get an error like this, please look for an incident number or error code. Email this information to webmaster@digikey.com with all relevant, additional information.

If you are having issues accessing the website, please contact webmaster@digikey.com

When contacting webmaster please provide:

  • Website browser and version
  • Operating system
  • Error messages and incident numbers
  • A screenshot
  • The URL you are attempting to access

Yes, log into your MyDigi-Key account and you will find a link to our API page in the left sidebar navigation. You can also visit the page directly by visiting: API Solutions

Under the Product Attributes table of the part is a button to “Report an Error”. Please select that button and follow the instructions on the form.

Take a screenshot and send to webmaster@digikey.com with an explanation of what you were trying to do when you received the error.

Please ensure you are using a supported browser version because outdated browsers sometimes block secure pages. If you are using a supported browser, please clear your browser’s cache and cookies, then close windows, and try accessing our site again. If the issue persists, please email webmaster@digikey.com with:

  • Website browser and version
  • Operating system
  • Error messages and incident numbers
  • A screenshot
  • The URL you are attempting to access

You might be searching using the “search within results” functionality which will only search the active search results. Click on the search bar in the header of the website and try your search again.

To upload properly the file must contain at least a Digi-Key or Manufacturer part number and a quantity. Accepted file types include: .csv, .xlsx, .xls, and .tab files.

We support mobile apps for several platforms. Go to Mobile Applications to see all of our available apps and more!

 

More References Resources

 

Contact Information

Toll Free Phone
1800 285 719

Local/International
001 218 681 7979

Fax
001 218 681 3380

Mailing Address
Digi-Key Electronics
P.O. Box 52
7500 AB Enschede, Netherlands

Email Address
international.internet@digikey.com

Technical Support
applications.engineering@digikey.com

Tax IDs and VAT

GST Tax Number: 895173490RT

MN Tax Number: 6462160

Cage Code: 2S894

Fed ID# (FEI): 41-1234968

SIC Code: 5065

DUNs#: 05-760-2120

VAT Number: DE239975861 (German)

VAT Number: GB176487266 (UK)